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Sometimes when accounts are created the user might not receive, notice or act on the email that allowed them to validate their email address and set a password.

When any of these things happen you need to trigger a new activation email for the user so that they can set their password.

For one or more accounts:

Method 1 - Select the account(s) in question using the checkboxes on the left and then select 'Generate activation code' from the Actions button.

Method 2 -From the details page of the account in question select 'Generate activation code' from the Actions button.

Both methods will send an email to the users with a link they can use to set their password.

With automatic deletion of non-activated accounts this action will reset the clock for the selected accounts.

If the user is right there:

If the user cannot receive the email for any reason, or is there with you, you can click on the username to enter the accounts details page and set a password there and then.

Anything to watch out for?

This operation will not disable an already activated account or force a user to change their password.


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