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This function is undergoing changes in early 2021 and may not match everyone's experience until the transition is finished

Path to function: Preferences > Organisation

The page is the equivilent to the edit function on the all organisations page and lets you define certain things about the organisation you are acting as such as the organisation name, discovery hints and which accounts have an administrator role for this organisation. 

As with account pages, this is split into sections for details and permissions

Organisation details

The organisation section contains information about your organisation domain or sub-organisation name. If a domain or sub-organisation with a unique identifier (status shown on the permissions tab), the organisation name will be visible to users and service providers in various locations:

  • MyAthens
  • The organisation search on our authentication point
  • Organisation contact details

Discovery domain hints help your end-users where discovery services (sometimes called WAYFs) allow them to enter their email address to find their home organiastion. You should only enter the email domains that are unique to your organisation - e.g. and not a webmail provider such as Enter the domains one per line.

Geo location is another helper for discovery services that support it and you should enter the latitude and longitude of your organisation. If you have several locations you can enter them all, one per line. You do not have to list them on sub-organisations if you have listed them on the domain organisation. See also: finding your latitude and longitude.

This is also where you set and maintain the publicly visible contact details for this organisation.

These are the details that can appear in MyAthens and the authentication point to help your users find the right person to help them so you should enter an email address and as many other details as will get the user to the right place for help; they are also used if your domain is large enough to require searching across organisations / sub-organisations.

The contact details appear in:

  • MyAthens
  • The organisation list mentioned above
  • Account search results

If your domain administrator has added fields in the schema for organisation, they appear on this tab - this is often used by sites who have set up their own self-registration process using the API for things such as:

Telephone support pin

This is requested by our service desk if you have to phone them up so they can be sure it's you. You should probably make a note of it before you forget your password. 


This tab is where you manage administrator roles to accounts under the organisation. 

To add an administrator role to an OpenAthens account, find and select them using the search box on the page and give them the relevant role. The Owner role will only be available on the domain organisation.

Roles are added and removed on the same page and to remove all roles you can use the little trash icon ( ) on the account's card - it just removes roles, not the account. 

When you're done, click on the save changes button.

At the moment it is only possible to add administrator roles to OpenAthens accounts - if you use local accounts you will need to add personal accounts for your colleagues before giving them the role. 

Existing personal account that are given an administrator role will, for the time being, no longer be able to access other resources. 

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