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This reporting interface was introduced in 2018 as a replacement for a statistics function that was no longer good enough for the modern web. The interface introduces snapshots of data so that you can, for example, see how many accounts you had on a day and how that varied over time. It also introduces authentication reports (signing into OpenAthens) alongside transfers to resources (resource access) and now allows you to report on custom attributes you can add to your own schema.


This section of the documentation is split into sections that cover viewing the reports and the options for saving or scheduling them.


How do I access the reports?

There's a link in the administration area (top bar and in the statistics menu), or you can sign in directly at 

Where is feature X, Y or Z?

In order to make the function available within some time constraints that we could not control, we could not deploy at launch the full set of features that we wanted to. They have been added over the subsequent weeks and months. To keep up with current status, see: Reporting changes 2018.

The interface only shows statistics from 2018 - how do I get older stats?

To provide the richer reporting options we had to record statistics in a different way which made them incompatible with the old tables. We were able to keep the old interface live until the end of 2018 for the collection of older data, but that time has passed. 

The old interface is being turned off at the end of 2018 and you should generate and download any reports you think your organisation will need from the old interface before then.

There's something I can't do that I could...

If this about something you did with data once you got it, then you can almost certainly achieve the same result, but it may be in a different way. The only report you can't get any more is the one about users who haven't accessed any resources.

See: Reporting changes transition guide

How can I best take advantage of the new options and features such as reporting by job role or similar?

See: How to make the most of the reporting options.

How long before actions appear in the interface?

Usually between two and three hours, as long as you have accounts that are active and have the relevant data in the field you are breaking down by.  

Why can I only see data for one organisation?

The report will initially default to showing you data for your own organisation as this will be what most people need, most of the time but all reports have options for larger scale reports via the scope control and they will open with the last used scope setting

If you regularly need reports with different scopes, you can schedule them to be generated for you daily, weekly or monthly. 

Can I get API access to the data to create my own reports?

Not yet, but we intend to enable this once we are certain the API calls involved will not need to be further updated to support other functions.

Can I get per-user reports?

Not by default, but you can set any attribute as reportable via the schema editor. You should check out the page about reports and privacy before you do though.

I have a question about GDPR...

These should be addressed to our data protection officer via the service desk.

Our organisation uses the auditing feature when it comes to renewing accounts, will the process change? 

Audit has always been a separate function and the new activity streams are no different. OpenAthens accounts already have an activity tab, and there is also a central activity hub to perform the functions of the old audit function. Activity streams are being added to local accounts.

What happened to the daily and weekly summary emails? 

This was a function of audit and a similar email is going to be re-introduced after the activity service is fully available for all account types

Are they in my timezone?

If you're in the UK, then yes... but otherwise no. If you are near the dateline then this can make looking at individual days more challenging, but it balances out when you look at longer periods.

Is it possible to see access broken down by each database / journal within a resource (e.g. Cengage, BMJ, etc)?

Unfortunately not. We only see the authentication/authorisation activity so can only report on that - what the user does after they are authorised by the resource is only visible to the resource and the user.

Can I tell the difference between total accesses and how many individual accounts for a particular resource?

Yes. You can either show the resource as one of the series or download the table view. More options are on the way.

Can I get reports particular sub-organisations without having to impersonate each?

For account usage you can do it in the interface by setting the scope of the data to ‘all organisations’ and then the breakdown to ‘organisation’. More reports may get this option in the future.

For resource usage, you can use the ‘Summary for all organisations’ option within the save to my computer function.

Is there a way to export the graphic, and not just the data?

There isn't an export option but the scheduler function can send read-only views of the reports it generates to anyone you specify.

Can I get usage broken down by resource with total usage for that month by things like job role, permission set, group i.e. a spreadsheet with rows of resources and columns of job roles (et al)?

Yes. Clicking on resources as the breakdown gives you a secondary breakdown option. To get the dimensions on different axis you need to download the summary report. 

How long will the report data be kept? 

The raw data will be kept for as little time as is necessary. Aggregated data can be kept much longer, the exact time to be determined. It is likely that hourly aggregations will have the next shortest shelf-life.  

What else can we break reports down by?

You can set almost any custom attribute you add to your schema as reportable and these will all be aggregated for reports. You can easily have things such as Job role, Cost centre, Department, Major etc.

See: How to make the most of the reporting options

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