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We are always on the lookout for ways to make our products better for our customers and if you want to let us know any ways in which existing functions can be better, or about new features and functions you would like to see, we'd love to hear them and it is as simple as logging a call with the service desk under the relevant product (e. g. MD, LA or SP). Doing it through the service desk allows us to link them back to you so that we can let you know their status and if they are being included in a release. To help us best make use of your suggestions, what need to know is:


We use an Agile methodology for OpenAthens development which involves a list of things to do called a product backlog and units of work called sprints. These ideas Ideas and requests feed into our product management process where they are assessed for desirability, practicality and feasibility, and prioritised accordingly. If they are items that are already on the product backlog, then the priority of that item may be adjusted. Priorities and ordering of backlog items will change over time as the product develops and the needs of the market change.