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The safest way to reset user passwords is to trigger a reactivation email and let the account holder do it themselves.


The account becomes expired ON the expiry date - i.e. it does not allow the user to log in on the expiry date. The same is true of any other types of expiry date that may be in use by your organisation's schema such as eligibility expiry or permission set expiry.

Expiry reminder emails, if enabled, are sent 30 and 15 days before expiry.