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Resolution: Reset password. Domain administrators should contact their OpenAthens support provider. Organisation administrators should contact their domain administrator.

You are not allowed to login from your current location. This account is restricted by IP address.
  • You are not where you usually are
  • Your IT team have made changes to how you connect to the network

Resolution: Return to where you usually administer, or have the new location added to your account. Domain administrators should contact their OpenAthens support provider. Organisation administrators should contact their domain administrator.If there's no-one at your organisation who can do this for you, contact your OpenAthens support provider. 

Your account is not an administrator account
  • You are trying to log sign in with a personal or local account,  

Resolution: log sign in with your OpenAthens administrator account.

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