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Date CreatedTicket NumberService providerResourceIssueStatusLatest update (Date)
10th August 2021OASD-14819AAASAAAS Journals

AAAS are migrating to a new website in August 2021. Migration checklist: https://www.sciencemag.org/about/new-science-website/launch-checklist and FAQ https://www.sciencemag.org/about/new-science-website/migration

Publisher issue

Update Resolved (3rd September 2021) -  The publisher has confirmed that access issues due to the migration have now been resolved. 

Update (11th August 2021) - If you are using restrictive mode  or MyAthens there's a new resource to allocate 'AAAS Journals' .

10th August 2021OASD-14763
OASD-14614
ASTMASTM CompassASTM have launched a new platform and asked customers to make the necessary updates. Publisher issueUpdate (10th August 2021) - If you are using restrictive mode  or MyAthens there's a new resource to allocate 'ASTM 2.0'.
5th August 2021OASD-14749 OASD-14509 OASD-14727 OASD-14786 OASD-14705 OASD-14808 OASD-14840Academy of Nutrition and DieteticsNutrition Care ManualCustomers are receiving a 502 error when accessing Nutrition Care ManualPublisher issueUpdate (5th August 2021) - We have worked with the publisher to assess the issue. The publisher is unable to undertake development work, but if customers are able to obtain/use sso.cfm links from the publisher these are more likely to work. 
4th August 2021

OASD-14892

APAPsycNetUsers accessing PsycNet are unsuccessful on the first login attempt, but subsequent attempts are successful. Publisher issueUpdate (4th August 2021) - We're working with the publisher to resolve this issue. 
19th July 2021OASD-13307Cambridge University PressHigher Education from Cambridge University PressThe new Higher Education site from CUP https://www.cambridge.org/highereducation/ does not work with the redirector. Publisher issueUpdate (19th July 2021) - We're working with CUP, this is currently with their dev team with no ETA for a fix. 
19th July 2021OASD-14293   OASD-14647
OASD-14514
OASD-14303
ClarivateWeb of Science

Web of Science moved to a new platform on 7th July 2021 https://clarivate.com/webofsciencegroup/release-notes/wos/new-wos-admin-faq/

Clarivate are providing redirects, but an update is required to ensure the redirector works with their new site.

Publisher issue Update (19th July 2021) - We're working with Clarivate to make the necessary update. 
14th July 2021

OASD-14678 OASD-14677 OASD-14691

ElsevierScienceDirectOpenAthens customers in the UK Federation are receiving a 'Sorry, something went wrong' opensaml::FatalProfileException error when trying to access ScienceDirectPublisher issueResolved (15th July 2021)  - We worked with the UK Federation to get Elsevier's metadata updated in the UK Federation; this has resolved the issue. 
23rd June 2021OATS-2718Ovid Ovid interfacesOvid have announced that they are implementing Cloudflare in July and asked customers to test access. Publisher issueUpdate (23rd June 2021) - No action is needed. There should be no disruption of access to Ovid products for OpenAthens customers as a result of this change. 
22nd June 2021-EBSCOEBSCO interfacesEBSCO have announced that they are upgrading their interfaces to use HTTPS (version TLS 1.0 - 1.2) https://connect.ebsco.com/s/article/Update-to-HTTPS-Policy?language=en_USPublisher issueUpdate (22nd June 2021) -  No action is needed. The OpenAthens technical team have confirmed that this change should have no impact for mutual OpenAthens & EBSCO customers. 
3rd June 2021OASD-13760ASTMASTM CompassASTM have advised customers that their SSO certificate expires on 4th June 2021.
https://marketing.astm.org/acton/rif/9652/s-1080-2106/-/l-74b3:4e/l-74b3/showPreparedMessage?sid=TV2:peFbcOGOr
Publisher issueUpdate (3rd June 2021) - There is no action required for customers accessing via the OpenAthens federation. 
24th March 2021

OASD-10096 OASD-13002

American Academy of PediatricsAAP Point-of-Care SolutionsDeeplinking is unavailable.Publisher issueUpdate (24th March 2021) - Deeplinking is currently unavailable. The publisher is working on this functionality. Redirector or WAYFless links to product homepages (e.g. https://go.openathens.net/redirector/test.org?url=https://solutions.aap.org) will work. 
10th March 2021

OASD-10726
OASD-12613
OASD-12824

RittenhouseR2 Digital LibraryOpenAthens sign-in at https://www.r2library.com/Authentication/AthensLogin is currently unavailable; access via https://www.r2library.com/ ('Athens log in') works. 
In addition deeplinking is unavailable. 
Publisher issueUpdate (9th April 2021)  - Sign-in issues have now been fixed by the publisher. They are working on restoring deeplinking.