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Date CreatedTicket NumberService providerResourceIssueStatusLatest update (Date)
10th August 2021OASD-14819AAASAAAS Journals

AAAS are migrating to a new website in August 2021. Migration checklist: and FAQ

Publisher issue

Update Resolved (3rd September 2021) -  The publisher has confirmed that access issues due to the migration have now been resolved. 

Update (11th August 2021) - If you are using restrictive mode  or MyAthens there's a new resource to allocate 'AAAS Journals' .

10th August 2021OASD-14763
ASTMASTM CompassASTM have launched a new platform and asked customers to make the necessary updates. Publisher issueUpdate (10th August 2021) - If you are using restrictive mode  or MyAthens there's a new resource to allocate 'ASTM 2.0'.
5th August 2021OASD-14749 OASD-14509 OASD-14727 OASD-14786 OASD-14705 OASD-14808 OASD-14840Academy of Nutrition and DieteticsNutrition Care ManualCustomers are receiving a 502 error when accessing Nutrition Care ManualPublisher issueUpdate (5th August 2021) - We have worked with the publisher to assess the issue. The publisher is unable to undertake development work, but if customers are able to obtain/use sso.cfm links from the publisher these are more likely to work. 
4th August 2021


APAPsycNetUsers accessing PsycNet are unsuccessful on the first login attempt, but subsequent attempts are successful. Publisher issueUpdate (4th August 2021) - We're working with the publisher to resolve this issue. 
19th July 2021OASD-13307Cambridge University PressHigher Education from Cambridge University PressThe new Higher Education site from CUP does not work with the redirector. Publisher issueUpdate (19th July 2021) - We're working with CUP, this is currently with their dev team with no ETA for a fix. 
19th July 2021OASD-14293   OASD-14647
ClarivateWeb of Science

Web of Science moved to a new platform on 7th July 2021

Clarivate are providing redirects, but an update is required to ensure the redirector works with their new site.

Publisher issue Update (19th July 2021) - We're working with Clarivate to make the necessary update. 
14th July 2021

OASD-14678 OASD-14677 OASD-14691

ElsevierScienceDirectOpenAthens customers in the UK Federation are receiving a 'Sorry, something went wrong' opensaml::FatalProfileException error when trying to access ScienceDirectPublisher issueResolved (15th July 2021)  - We worked with the UK Federation to get Elsevier's metadata updated in the UK Federation; this has resolved the issue. 
23rd June 2021OATS-2718Ovid Ovid interfacesOvid have announced that they are implementing Cloudflare in July and asked customers to test access. Publisher issueUpdate (23rd June 2021) - No action is needed. There should be no disruption of access to Ovid products for OpenAthens customers as a result of this change. 
22nd June 2021-EBSCOEBSCO interfacesEBSCO have announced that they are upgrading their interfaces to use HTTPS (version TLS 1.0 - 1.2) issueUpdate (22nd June 2021) -  No action is needed. The OpenAthens technical team have confirmed that this change should have no impact for mutual OpenAthens & EBSCO customers. 
3rd June 2021OASD-13760ASTMASTM CompassASTM have advised customers that their SSO certificate expires on 4th June 2021.
Publisher issueUpdate (3rd June 2021) - There is no action required for customers accessing via the OpenAthens federation. 
24th March 2021

OASD-10096 OASD-13002

American Academy of PediatricsAAP Point-of-Care SolutionsDeeplinking is unavailable.Publisher issueUpdate (24th March 2021) - Deeplinking is currently unavailable. The publisher is working on this functionality. Redirector or WAYFless links to product homepages (e.g. will work. 
10th March 2021


RittenhouseR2 Digital LibraryOpenAthens sign-in at is currently unavailable; access via ('Athens log in') works. 
In addition deeplinking is unavailable. 
Publisher issueUpdate (9th April 2021)  - Sign-in issues have now been fixed by the publisher. They are working on restoring deeplinking.