There are three ways to reset an account's password.

Administrator methods

Re-activate the account (recommended)

• From search results
  • Click the checkbox next to the account(s) you want to reset the passwords for
  • From the actions button select generate activation code and in the dialogue click the generate codes button
• From the account details
  • From the actions button select generate activation code and in the dialogue click the generate codes button

These both send the user an email with a link they can use to set a new secure password

Set a new password manually

• From search results, open the account details.
• Enter a new password in the password boxes and click save changes.
• Tell the user the new password.

User method

Forgotten password page

This is linked to on the authentication point and at www.openathens.net:

https://login.openathens.net/auth#forgottenpassword

When used an email is sent to the user with an activation link that will let them choose a new password. This does not disable the account and access will continue to work with the old password until a new one is set. Amongst other things, this approach prevents people resetting a friend's password and disabling their access 'for a laugh'.