Some examples of modified email templates for inspiration:

Account created

FieldTextNotes
From${organisationName} 
Reply-tolibrary@institution.comChanged to specific address
SubjectOpenAthens account for ${accountForenames} ${accountSurname}Added user first / last name to subject line
Message
Dear ${accountForenames},
The following OpenAthens account has been created/modified for you.

Username: ${accountUsername}

The following link should be used to activate your account: 
${athensURL}?username=${accountUsername}&activation_code=${activationCode}

If you cannot follow the link, please copy and paste it into your browser. 

If you have any queries about your account please contact the library counter either in person or via email: library@institution.com

Personalised greeting.

Organisation specific support instructions

 

Account expiring

This one if from an organisation using self-registration that has enabled the re-registration option. These reminders, if enabled, are sent at 28 and14 days before expiry.

FieldTextNotes
From ${organisationName} 
Reply-to ${adminEmail} 
Subject OpenAthens account ${accountUsername} expiry notificationAdds username to subject line
Message

Your OpenAthens account will expire on ${expiryDate}. 
 

If you will still be employed by Goliath National Bank beyond this date you may extend your account by renewing at http://register.openathens.net/gnb.bank/renewal.

If you have any problems, please contact the research procurement team on researchprocurement@gnb.bank

Links to the page where the user can extend their account

 

Account moved

This one is written from the perspective of a healthcare consortium where users move between hospitals with different resource allocations and have used our API to run their own self-service portal for users to create and update their own accounts.

FieldText
From  ${organisationName}
Reply-to  ${adminEmail}
Subject Welcome to your new organisation
Message

Dear ${accountForenames}, 

Your OpenAthens account has been moved within the system to ${organisationName} by the self service portal and the online research tools available to you may have changed.

Your password is unchanged and your username is still $(accountUsername}.

If you have forgotten your password, you can reset it in the self service portal at https://myportal.healthservice.gov/forgotlibrarypassword.