There are three ways to reset an account's password.

Administrator methods

Send an activation email (recommended)

• To do this from search results
  • Click the checkbox next to the account(s) you want to reset the passwords for
  • From the actions button select generate activation code and in the dialogue click the generate codes button
• To do this from the account details
  • From the actions button select generate activation code and in the dialogue click the generate codes button

These both send the user an email with a link they can use to set a new secure password. As with the user method, this does not invalidate the old password until the new one is set which means that if the user remembers their password they can carry on working.

Set a new password manually

• From search results, open the account details.
• Enter a new password in the password boxes and click save changes.
• Tell the user the new password.

User method

Forgotten password page

This is linked to on the authentication point and at www.openathens.net:

https://login.openathens.net/auth#forgottenpassword

When used an email is sent to the user with an activation link that will let them choose a new password. This does not disable the account and access will continue to work with the old password until a new one is set. Amongst other things, this approach prevents people resetting a friend's password and disabling their access 'for a laugh'.