This page contains information on known issues, and the status of access to resources for the last 2 months. 


Date CreatedTicket NumberService providerResourceIssueStatusLatest update (Date)
21st October 2021OASD-16260
OASD-16255
Taylor and FrancisTaylor and Francis OnlineRedirector or WAYFless links loop users back to the WAYF. But users are authenticated. Publisher issueUpdate (22nd October 2021) - We have been advised that a fix is being tested today with an intention to release it on Monday 25th October.
18th October 2021-National Academy of SciencesThe Proceedings of the National Academy of Sciences (PNAS)PNAS are migrating to the Atypon platform in early 2022. Publisher issueUpdate (18th October 2021) - We're working the publisher to ensure a smooth transition. PNAS have a migration FAQ available: https://www.pnas.org/new-website
29th September 2021OASD-15754
OASD-15907
CNKICNKI DatabasesUsers are unable to download PDFs from the database. Publisher issueUpdate (18th October 2021)  - We're working with the publisher to resolve this issue. 
29th September 2021OASD-15895  OASD-15896AIPScitationCustomers are receiving access denial messages or login loops after sign-in.Publisher issueResolved (6th October 2021) - The publisher has confirmed that they've resolved this issue. 
28th September 2021OASD-15731 OASD-14933Thomson Reuters Checkpoint EdgeSome customers are unable to access Checkpoint Edge, or are unable to load some elements of the product pages.OpenAthens issueResolved (29th September 2021) -We've worked with our 3rd line team to release a fix for all customers and this is now complete. Please log or update your ticket if you need further help. 
27th September 2021OASD-15536
OASD-15488
OASD-15676
OASD-15733
OASD-15772
InfoBaseA range of InfoBase products including Issues & Controversies, Facts on File, BloomsAccess to some InfoBase products is unavailable. Publisher issueResolved (28th September 2021)  - We've worked to establish technical changes made by InfoBase and have released a fix for all InfoBase users. Please log or update your ticket if you need further help. 
20th September 2021

OASD-15583

IHSIHS MarkitIHS Markit are migrating to a new website in September 2021. https://ihsmarkit.com/Info/knowledge-workspace-resource-center/migration-status.htmlPublisher issueUpdate (23rd September 2021) - IHS are migrating non- SSO/OA customers first. We'll work with them to ensure OA customers are migrated as smoothly as possible. Current access links remain the same.  
10th August 2021OASD-14819AAASAAAS Journals

AAAS are migrating to a new website in August 2021. Migration checklist: https://www.sciencemag.org/about/new-science-website/launch-checklist and FAQ https://www.sciencemag.org/about/new-science-website/migration

Publisher issue

Resolved (3rd September 2021) - The publisher has confirmed that access issues due to the migration have now been resolved. 

Update (11th August 2021) - If you are using restrictive mode  or MyAthens there's a new resource to allocate 'AAAS Journals' .

10th August 2021OASD-14763
OASD-14614
ASTMASTM CompassASTM have launched a new platform and asked customers to make the necessary updates. Publisher issueUpdate (10th August 2021) - If you are using restrictive mode  or MyAthens there's a new resource to allocate 'ASTM 2.0'.
5th August 2021OASD-14749 OASD-14509 OASD-14727 OASD-14786 OASD-14705 OASD-14808 OASD-14840Academy of Nutrition and DieteticsNutrition Care ManualCustomers are receiving a 502 error when accessing Nutrition Care ManualPublisher issueUpdate (5th August 2021) - We have worked with the publisher to assess the issue. The publisher is unable to undertake development work, but if customers are able to obtain/use sso.cfm links from the publisher these are more likely to work. 
4th August 2021

OASD-14892

APAPsycNetUsers accessing PsycNet are unsuccessful on the first login attempt, but subsequent attempts are successful. Publisher issueUpdate (28th October 2021) - We're working with the publisher to resolve this issue. 
19th July 2021OASD-13307Cambridge University PressHigher Education from Cambridge University PressThe new Higher Education site from CUP https://www.cambridge.org/highereducation/ does not work with the redirector. Publisher issueUpdate (15th October 2021) - We're working with CUP, this is currently with their dev team with no ETA for a fix. 
19th July 2021OASD-14293   OASD-14647
OASD-14514
OASD-14303
ClarivateWeb of Science

Web of Science moved to a new platform on 7th July 2021 https://clarivate.com/webofsciencegroup/release-notes/wos/new-wos-admin-faq/

Clarivate are providing redirects, but an update is required to ensure the redirector works with their new site.

Publisher issue Resolved (11th October 2021) - We worked with the publisher to update the redirector. 
24th March 2021

OASD-10096 OASD-13002

American Academy of PediatricsAAP Point-of-Care SolutionsDeeplinking is unavailable.Publisher issueUpdate (24th March 2021) - Deeplinking is currently unavailable. The publisher is working on this functionality. Redirector or WAYFless links to product homepages (e.g. https://go.openathens.net/redirector/test.org?url=https://solutions.aap.org) will work. 
10th March 2021

OASD-10726
OASD-12613
OASD-12824

RittenhouseR2 Digital LibraryOpenAthens sign-in at https://www.r2library.com/Authentication/AthensLogin is currently unavailable; access via https://www.r2library.com/ ('Athens log in') works. 
In addition deeplinking is unavailable. 
Publisher issueUpdate (9th April 2021)  - Sign-in issues have now been fixed by the publisher. They are working on restoring deeplinking.