This page contains information on known issues, and the status of access to resources for the last 2 months.
|Date Created||Ticket Number||Service provider||Resource||Issue||Status||Latest update (Date)|
|21st October 2021||OASD-16260|
|Taylor and Francis||Taylor and Francis Online||Redirector or WAYFless links loop users back to the WAYF. But users are authenticated.||Publisher issue||Update (22nd October 2021) - We have been advised that a fix is being tested today with an intention to release it on Monday 25th October.|
|18th October 2021||-||National Academy of Sciences||The Proceedings of the National Academy of Sciences (PNAS)||PNAS are migrating to the Atypon platform in early 2022.||Publisher issue||Update (18th October 2021) - We're working the publisher to ensure a smooth transition. PNAS have a migration FAQ available: https://www.pnas.org/new-website|
|29th September 2021||OASD-15754|
|CNKI||CNKI Databases||Users are unable to download PDFs from the database.||Publisher issue||Update (18th October 2021) - We're working with the publisher to resolve this issue.|
|29th September 2021||OASD-15895 OASD-15896||AIP||Scitation||Customers are receiving access denial messages or login loops after sign-in.||Publisher issue||Resolved (6th October 2021) - The publisher has confirmed that they've resolved this issue.|
|28th September 2021||OASD-15731 OASD-14933||Thomson Reuters||Checkpoint Edge||Some customers are unable to access Checkpoint Edge, or are unable to load some elements of the product pages.||OpenAthens issue||Resolved (29th September 2021) -We've worked with our 3rd line team to release a fix for all customers and this is now complete. Please log or update your ticket if you need further help.|
|27th September 2021||OASD-15536|
|InfoBase||A range of InfoBase products including Issues & Controversies, Facts on File, Blooms||Access to some InfoBase products is unavailable.||Publisher issue||Resolved (28th September 2021) - We've worked to establish technical changes made by InfoBase and have released a fix for all InfoBase users. Please log or update your ticket if you need further help.|
|20th September 2021|
|IHS||IHS Markit||IHS Markit are migrating to a new website in September 2021. https://ihsmarkit.com/Info/knowledge-workspace-resource-center/migration-status.html||Publisher issue||Update (23rd September 2021) - IHS are migrating non- SSO/OA customers first. We'll work with them to ensure OA customers are migrated as smoothly as possible. Current access links remain the same.|
|10th August 2021||OASD-14819||AAAS||AAAS Journals|
AAAS are migrating to a new website in August 2021. Migration checklist: https://www.sciencemag.org/about/new-science-website/launch-checklist and FAQ https://www.sciencemag.org/about/new-science-website/migration
Resolved (3rd September 2021) - The publisher has confirmed that access issues due to the migration have now been resolved.
Update (11th August 2021) - If you are using restrictive mode or MyAthens there's a new resource to allocate 'AAAS Journals' .
|10th August 2021||OASD-14763|
|ASTM||ASTM Compass||ASTM have launched a new platform and asked customers to make the necessary updates.||Publisher issue||Update (10th August 2021) - If you are using restrictive mode or MyAthens there's a new resource to allocate 'ASTM 2.0'.|
|5th August 2021||OASD-14749 OASD-14509 OASD-14727 OASD-14786 OASD-14705 OASD-14808 OASD-14840||Academy of Nutrition and Dietetics||Nutrition Care Manual||Customers are receiving a 502 error when accessing Nutrition Care Manual||Publisher issue||Update (5th August 2021) - We have worked with the publisher to assess the issue. The publisher is unable to undertake development work, but if customers are able to obtain/use sso.cfm links from the publisher these are more likely to work.|
|4th August 2021|
|APA||PsycNet||Users accessing PsycNet are unsuccessful on the first login attempt, but subsequent attempts are successful.||Publisher issue||Update (28th October 2021) - We're working with the publisher to resolve this issue.|
|19th July 2021||OASD-13307||Cambridge University Press||Higher Education from Cambridge University Press||The new Higher Education site from CUP https://www.cambridge.org/highereducation/ does not work with the redirector.||Publisher issue||Update (15th October 2021) - We're working with CUP, this is currently with their dev team with no ETA for a fix.|
|19th July 2021||OASD-14293 OASD-14647|
|Clarivate||Web of Science|
Web of Science moved to a new platform on 7th July 2021 https://clarivate.com/webofsciencegroup/release-notes/wos/new-wos-admin-faq/
Clarivate are providing redirects, but an update is required to ensure the redirector works with their new site.
|Publisher issue||Resolved (11th October 2021) - We worked with the publisher to update the redirector.|
|24th March 2021|
|American Academy of Pediatrics||AAP Point-of-Care Solutions||Deeplinking is unavailable.||Publisher issue||Update (24th March 2021) - Deeplinking is currently unavailable. The publisher is working on this functionality. Redirector or WAYFless links to product homepages (e.g. https://go.openathens.net/redirector/test.org?url=https://solutions.aap.org) will work.|
|10th March 2021|
|Rittenhouse||R2 Digital Library||OpenAthens sign-in at https://www.r2library.com/Authentication/AthensLogin is currently unavailable; access via https://www.r2library.com/ ('Athens log in') works. |
In addition deeplinking is unavailable.
|Publisher issue||Update (9th April 2021) - Sign-in issues have now been fixed by the publisher. They are working on restoring deeplinking.|