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Default email text

If you have modified an email template you will see a return arrow button has appeared next to the save button, and the icon in the list is dark instead of light.

Clicking the return arrow will revert the template to the default, or (if you are a sub-organisation) to a template customised for your parent organisation.

Row of buttons - 'Attach a file', 'Revert to default' and 'Save changes'.

The defaults are:

Account created (activation)

Default 'From' field (not editable), 'Reply-to' field, subject line, message text, and footer (not editable) of the 'Account created (activation)' email template. Full description follows.
Image description

Default email template, comprising several editable fields and a non-editable ‘from’ address and footer.

From field (not editable): ‘noreply@openathens.net’.

Reply-to field (editable): ‘$(supportEmail)’.

Subject field (editable): ‘OpenAthens account - activate your account’.

Message field (editable and including a toolbar for HTML markup):

Follow the link to activate your account:
${athensURL}?username=${accountUsername}&activation_code=${activationCode}

Here is your OpenAthens username: ${accountUsername}

If you cannot follow the link, please copy and paste it into your browser.

Having trouble? Contact ${organisationName}

All the best.
Your OpenAthens account support
${supportForenames} ${supportSurname}

Footer field (not editable): ‘OpenAthens (a part of Jisc)’.

Account moved

Default 'From' field (not editable), 'Reply-to' field, subject line, message text, and footer (not editable) of the 'Account moved' email template. Full description follows.
Image description

Default email template, comprising several editable fields and a non-editable ‘from’ address and footer.

From field (not editable): ‘noreply@openathens.net’.

Reply-to field (editable): ‘$(supportEmail)’.

Subject field (editable): ‘Your OpenAthens account has been moved’.

Message field (editable and including a toolbar for HTML markup):

Dear ${accountForenames},

Your OpenAthens account has been moved and you are now part of ${organisationName}.

Having trouble with your account? Contact ${organisationName}

All the best.
Your OpenAthens account support
${supportForenames} ${supportSurname}

Footer field (not editable): ‘OpenAthens (a part of Jisc)’.

Account expiring

Default 'From' field (not editable), 'Reply-to' field, subject line, message text, and footer (not editable) of the 'Account expiring' email template. Full description follows.
Image description

Default email template, comprising several editable fields and a non-editable ‘from’ address and footer.

From field (not editable): ‘noreply@openathens.net’.

Reply-to field (editable): ‘$(supportEmail)’.

Subject field (editable): ‘OpenAthens account expiry notification’.

Message field (editable and including a toolbar for HTML markup):

Your OpenAthens account ${accountUsername} is due to expire on ${expiryDate}.

If you need your OpenAthens account for longer contact ${organisationName}

All the best.
Your OpenAthens account support
${supportForenames} ${supportSurname}

Footer field (not editable): ‘OpenAthens (a part of Jisc)’.

Account created (password)

Default 'From' field (not editable), 'Reply-to' field, subject line, message text, and footer (not editable) of the 'Account created (password)' email template. Full description follows.
Image description

Default email template, comprising several editable fields and a non-editable ‘from’ address and footer.

From field (not editable): ‘noreply@openathens.net’.

Reply-to field (editable): ‘$(supportEmail)’.

Subject field (editable): ‘OpenAthens account created/modified’.

Message field (editable and including a toolbar for HTML markup):

The following OpenAthens account has been created/modified for you.

Username: ${accountUsername}

To set or change a password, go to the forgotten password page at https://login.openathens.net/auth/gen#forgottenpassword.

Having trouble? Contact ${organisationName}

All the best.
Your OpenAthens account support
${supportForenames} ${supportSurname}

Footer field (not editable): ‘OpenAthens (a part of Jisc)’.

Password change confirmation

Default 'From' field (not editable), 'Reply-to' field, subject line, message text, and footer (not editable) of the 'Password change confirmation' email template. Full description follows.
Image description

Default email template, comprising several editable fields and a non-editable ‘from’ address and footer.

From field (not editable): ‘noreply@openathens.net’.

Reply-to field (editable): ‘$(supportEmail)’.

Subject field (editable): ‘Password change confirmation’.

Message field (editable and including a toolbar for HTML markup):

Hi ${accountForenames},

We can confirm that the password for your OpenAthens account has been changed.

If you weren't expecting this change, please reset your password: https://login.openathens.net/auth/gen#forgottenpassword.

If you have any questions, please contact your OpenAthens administrator ${supportForenames} ${supportSurname} using ${supportEmail}.

Footer field (not editable): ‘OpenAthens (a part of Jisc)’.

Reset password

Default 'From' field (not editable), 'Reply-to' field, subject line, message text, and footer (not editable) of the 'Reset password' email template.
Image description

Default email template, comprising several editable fields and a non-editable ‘from’ address and footer.

From field (not editable): ‘noreply@openathens.net’.

Reply-to field (editable): ‘$(supportEmail)’.

Subject field (editable): ‘Reset your OpenAthens account password’.

Message field (editable and including a toolbar for HTML markup):

Use the link below to reset your password:

https://login.openathens.net/resetpassword?username=${accountUsername}&activation_code=${activationCode}

If you haven't requested to change your password and this email is unexpected it can be safely ignored.
Having trouble? Contact ${organisationName}

All the best.
Your OpenAthens account support
${supportForenames} ${supportSurname}

Footer field (not editable): ‘OpenAthens (a part of Jisc)’.

Anything to watch out for?

  • Reverting to default will instantly overwrite any customisations of your template

  • If you are in a sub-organisation and the organisation above you has customised their email template, reverting to default will apply the parent organisation’s template