Service desk and support

If the answers you need aren’t in these pages (or something has gone horribly wrong) you may need to contact our support team.

The are usually available on weekdays from 02:00 to 22:00 UK time, although this can be affected by public holidays and occasional all-staff events.

• Web portal

  • Click the speech icon in the admin area or SP dashboard (top right)

    

  • Or use your OpenAthens administrator credentials: https://support.openathens.net/secure/MyJiraHome.jspa

• Email: help@openathens.net

• Telephone: +44 (0)300 121 0043

The web portal will give you access to the history of all your tickets. If calling by telephone, you may be asked for the PIN displayed in your admin area - it’s on the organisation preferences page (admin.openathens.net > Preferences > Organisation)

Other help

• Service status page: https://status.openathens.net/

• Known resource issues: https://resource.status.openathens.net/

• Listserv: https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=OPENATHENS