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How to suggest improvements or new features

We are always on the lookout for ways to make our products better for our customers and if you want to let us know any ways in which existing functions can be better, or about new features and functions you would like to see, we'd love to hear them. The best way to do that is to add them to the OpenAthens Ideas Board: https://openathens.ideas.aha.io/

Sign in with your email address to share your thoughts or vote for the ideas you think are worthwhile. Please use your work email so we know you're real.

To help us make the best use of your ideas, what we need to know is:

For enhancements or changes to existing features
  • Which feature could be better
  • How you think it could be better
  • The problem that an improvement would solve

E.g: I think the bulk upload function would benefit from being able to upload different account types because we regularly have to create dozens of new Access accounts for temporary, onsite users.

For new features or functions
  • What new thing you would like the product to be able to do
  • Why you would like it to be able to do that
  • The situation or problem it would solve and who would benefit

E.g. I would like to be able to select accounts from a search results and edit the same field (whole and partial) for all selected accounts via the interface so that I don't need to download and re-upload files because that is a complicated process.

What happens to enhancement and feature requests

Before they are visible to all, a moderator will check it's understandable and relevant. It will usually then be open for all to view, comment and vote on.

Our team of UX designers and product managers periodically review the board and assesses things. They may post questions or get in touch more directly to find out more before adding things to the development backlog to make sure the problem to be solved is fully understood.

Do they all get accepted into the backlog?

Some ideas will not be possible to take forward and when that happens they will be identified on the board and a reason given. The more you can say about the problem that needs solving though, the better we can consider other potential solutions that may help. 

Are some more likely to get done than others?

The things that go to the top of the list are the ones with the clearest benefits. Popularity ensures we look deeper into things where the benefit may not be so obvious to us

Data protection bit

By posting on the OpenAthens Ideas board, you consent to Jisc collecting your name and email in order to contact you for further feedback to help improve our products and services.

Your ideas and comments will be publicly visible on the board with your name anonymised.

This board is provided by Aha! and may be processed in the US. Your contact details will be processed by Jisc in the UK.

You can unsubscribe at any time. You can also revoke consent from the checkbox in your user profile on the ideas board.

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