Troubleshooting access to the administration website

If you are unable to access the OpenAthens account administration website at https://admin.openathens.net, the error messages will be one of: 

Either the username or password you entered were not correct.

• Wrong password
• Wrong username
• Too many incorrect attempts have locked you out

Resolution: Reset password. If there's no-one at your organisation who can do this for you, contact your OpenAthens support provider. 

Your account is not an administrator account

• You are trying to sign in with a personal or local account,  

Resolution: sign in with your OpenAthens administrator account.

If you do not get as far as seeing the sign-in page

...and there is no server error message from us, then you will need to speak to your networks team.

If your organisation's network is restricting access to secured sites (that is to say addresses that start with https://...) your networks team will need to make changes to enable access. They will need to know the domains used by OpenAthens to allow - for a list of all the addresses, see What are the hostnames I need to allow my users to connect to from within my network