Troubleshooting

If you are an end user, you should contact your administrator. You can look up their chosen contact details via the forgotten password page: https://login.openathens.net/auth#forgottenpassword

Troubleshooting is split into sections:

Troubleshooting resource access problems

Troubleshooting display problems

Troubleshooting email problems

Troubleshooting account creation problems

Troubleshooting local directory connections

Troubleshooting users repeatedly being asked to sign in

End user facing error messages

Troubleshooting access to the administration website

SAML interoperability requirements

Creating test accounts

Information for the IT team

Current vendor and publisher access issues

If a publisher informs you of suspected misuse of their products

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.