Privacy and cookies

The OpenAthens privacy policy is available at https://www.openathens.net/privacy/

This page will cover the cookies and local storage used by our products.

Operational cookies and storage

OpenAthens uses various cookies and similar to maintain sessions and store preferences that are necessary for its operation. None of these contain personally identifiable information.

admin.openathens.net

Name	Function
`oaadmin`	maintains admin session
`sp`	Preference: fields for advanced search
`cp`	Preference: columns in list view
`CookieControl`	cookie consent status
`chmln:l.C.d`	progress through the in-product guide provided via Chameleon

We use Chameleon to help our users better learn our web application, using interactive product tours built with Chameleon. Chameleon provides an editor to build these tours, and also delivers them inside our application during their interaction. Chameleon does not automatically collect any personally identifiable information and uses data we proactively send to Chameleon for the purposes of helping us deliver the right guidance to the right user at the right time. To learn more about Chameleon's security practices, cookie policies and regulatory compliance, please visit https://www.trychameleon.com/security.

go.openathens.net

No storage is used

Name	Function
`oaadsid`	maintains admin account session
`oatmpsid`	maintains user account session
`oa2fastate_*`	multi-factor authentication state
`oaselorg`	the selected organisation
`oacorg`	last selected brokered connection
`oalastorg`	last used organisation
`oasamlreqid`	Used to store the SAML request ID
`CookieControl`	cookie consent status
`oasamlreqid`	active saml request id
`ssodebug`	whether debug mode is enabled
`oaorgmap`	the saml connector chosen if you map to multiple organisations
`oaxsrftkn`	XSRF seed token for a user

my.openathens.net

Name	Function
`oa-xsrf-token`	XSRF seed token
`oa-session`	maintains user session
`CookieControl`	cookie consent status for end-user pages
`oaadmin_cookieconsent_status`	cookie consent status for administrator pages
`chmln:l.C.d`	progress through the in-product guide provided via Chameleon

We use Chameleon to help our users better learn our web application, using interactive product tours built with Chameleon. Chameleon provides an editor to build these tours, and also delivers them inside our application during their interaction. Chameleon does not automatically collect any personally identifiable information and uses data we proactively send to Chameleon for the purposes of helping us deliver the right guidance to the right user at the right time. To learn more about Chameleon's security practices, cookie policies and regulatory compliance, please visit https://www.trychameleon.com/security.

oa-connect.openathens.net

Name	Function
`CookieControl`	cookie consent status for oa-connect pages
`oa-connect-locale`	language preference
`chmln:l.C.d`	progress through the in-product guide provided via Chameleon

We use Chameleon to help our users better learn our web application, using interactive product tours built with Chameleon. Chameleon provides an editor to build these tours, and also delivers them inside our application during their interaction. Chameleon does not automatically collect any personally identifiable information and uses data we proactively send to Chameleon for the purposes of helping us deliver the right guidance to the right user at the right time. To learn more about Chameleon's security practices, cookie policies and regulatory compliance, please visit https://www.trychameleon.com/security.

reports.openathens.net

Name

Function

oa-rui-sess

maintains admin session

CookieControl

cookie consent status

ACCOUNTS_TOTALS_BREAKDOWN

AUTHENTICATIONS

RESOURCE_USAGE_BREAKDOWN

TOP_RESOURCES

etc...

selected options such as breakdown type or date range so that you don't have to continually re-select them

sp.openathens.net

Name	Function
`cloudspid`	maintains admin session
`cloudsptoken`	XSRF seed token
`CookieControl`	cookie consent status

wayfinder.openathens.net

Name	Function
`wfEntityIDs`	entityIDs of previously selected organisation(s) so that you don't have to search each time

resource.status.openathens.net

Name	Function
`c*`	cookie consent status
`ppp*`	maintains user session
`t*`	time zone preference
`l*`	language preference

Service improvement

We also use some tools to monitor how the service is used so that we can improve it. None of these provide us with personally identifiable information although organisation identifiers may be collected on signed-in administration pages. These organisation identifiers are used by OpenAthens to derive organisational demographics without sending that information to the tools - e.g. how long an organisation has been a subscriber, their size, type, etc.

These tools respect your cookie consent selection

Google Analytics

Some of our websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of our website (IP addresses are discarded at local collection centres after determining data such as country) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

Cookies:

_ga - session
_ga_<randomid> - returning users

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site: https://help.hotjar.com/hc/en-us/sections/115003204947