This page contains information on known issues, and the status of access to resources for the last 2 months.
|Date Created||Ticket Number||Service provider||Resource||Issue||Status||Latest update (Date)|
|10th August 2021||OASD-14819||AAAS||AAAS Journals|
AAAS are migrating to a new website in August 2021. Migration checklist: https://www.sciencemag.org/about/new-science-website/launch-checklist and FAQ https://www.sciencemag.org/about/new-science-website/migration
Resolved (3rd September 2021) - The publisher has confirmed that access issues due to the migration have now been resolved.
Update (11th August 2021) - If you are using restrictive mode or MyAthens there's a new resource to allocate 'AAAS Journals' .
|10th August 2021||OASD-14763|
|ASTM||ASTM Compass||ASTM have launched a new platform and asked customers to make the necessary updates.||Publisher issue||Update (10th August 2021) - If you are using restrictive mode or MyAthens there's a new resource to allocate 'ASTM 2.0'.|
|5th August 2021||OASD-14749 OASD-14509 OASD-14727 OASD-14786 OASD-14705 OASD-14808 OASD-14840||Academy of Nutrition and Dietetics||Nutrition Care Manual||Customers are receiving a 502 error when accessing Nutrition Care Manual||Publisher issue||Update (5th August 2021) - We have worked with the publisher to assess the issue. The publisher is unable to undertake development work, but if customers are able to obtain/use sso.cfm links from the publisher these are more likely to work.|
|4th August 2021|
|APA||PsycNet||Users accessing PsycNet are unsuccessful on the first login attempt, but subsequent attempts are successful.||Publisher issue||Update (4th August 2021) - We're working with the publisher to resolve this issue.|
|19th July 2021||OASD-13307||Cambridge University Press||Higher Education from Cambridge University Press||The new Higher Education site from CUP https://www.cambridge.org/highereducation/ does not work with the redirector.||Publisher issue||Update (19th July 2021) - We're working with CUP, this is currently with their dev team with no ETA for a fix.|
|19th July 2021||OASD-14293 OASD-14647|
|Clarivate||Web of Science|
Web of Science moved to a new platform on 7th July 2021 https://clarivate.com/webofsciencegroup/release-notes/wos/new-wos-admin-faq/
Clarivate are providing redirects, but an update is required to ensure the redirector works with their new site.
|Publisher issue||Update (19th July 2021) - We're working with Clarivate to make the necessary update.|
|14th July 2021|
OASD-14678 OASD-14677 OASD-14691
|Elsevier||ScienceDirect||OpenAthens customers in the UK Federation are receiving a 'Sorry, something went wrong' opensaml::FatalProfileException error when trying to access ScienceDirect||Publisher issue||Resolved (15th July 2021) - We worked with the UK Federation to get Elsevier's metadata updated in the UK Federation; this has resolved the issue.|
|23rd June 2021||OATS-2718||Ovid||Ovid interfaces||Ovid have announced that they are implementing Cloudflare in July and asked customers to test access.||Publisher issue||Update (23rd June 2021) - No action is needed. There should be no disruption of access to Ovid products for OpenAthens customers as a result of this change.|
|22nd June 2021||-||EBSCO||EBSCO interfaces||EBSCO have announced that they are upgrading their interfaces to use HTTPS (version TLS 1.0 - 1.2) https://connect.ebsco.com/s/article/Update-to-HTTPS-Policy?language=en_US||Publisher issue||Update (22nd June 2021) - No action is needed. The OpenAthens technical team have confirmed that this change should have no impact for mutual OpenAthens & EBSCO customers.|
|3rd June 2021||OASD-13760||ASTM||ASTM Compass||ASTM have advised customers that their SSO certificate expires on 4th June 2021.|
|Publisher issue||Update (3rd June 2021) - There is no action required for customers accessing via the OpenAthens federation.|
|24th March 2021|
|American Academy of Pediatrics||AAP Point-of-Care Solutions||Deeplinking is unavailable.||Publisher issue||Update (24th March 2021) - Deeplinking is currently unavailable. The publisher is working on this functionality. Redirector or WAYFless links to product homepages (e.g. https://go.openathens.net/redirector/test.org?url=https://solutions.aap.org) will work.|
|10th March 2021|
|Rittenhouse||R2 Digital Library||OpenAthens sign-in at https://www.r2library.com/Authentication/AthensLogin is currently unavailable; access via https://www.r2library.com/ ('Athens log in') works. |
In addition deeplinking is unavailable.
|Publisher issue||Update (9th April 2021) - Sign-in issues have now been fixed by the publisher. They are working on restoring deeplinking.|